Billing & cancellation

Subscription purchases

A paid subscription starts only after you complete checkout. Creating an account or pairing a trial server does not authorize any payment. The price, applicable taxes, renewal terms, and billing provider are shown before you confirm a purchase.

One-day trial

The trial includes one server for one day, without a card. It starts with the first accepted server heartbeat. The dashboard shows when it ends. At expiry, new Cloud metrics pause; existing history remains subject to normal retention. Local vpsmon keeps working, and the agent can still check for requested updates.

Base plan and taxes

The Base plan costs $4.99 USD per month plus applicable tax for up to five connected servers. Checkout shows the final total including tax, currency, and renewal date before purchase. Subscriptions renew monthly until canceled. We communicate any price change before the affected renewal.

For purchases through Stripe Managed Payments, Stripe/Link acts as merchant of record, provides receipts or invoices, and handles customer taxes in the countries covered by that service. Purchases are subject to supported locations and Stripe's eligibility rules. Contact support@vpsmon.cloud for app and monitoring support.

Canceling and payment failures

Cancel renewal through the billing link provided with your purchase or by contacting support before the next renewal. Cancellation keeps access until the end of the paid period. Deleting the agent or stopping its service does not cancel a subscription.

The product provides a separate three-day grace period for a failed subscription payment. After that period, new Cloud telemetry pauses. A pause does not automatically delete retained history or stop local monitoring. Restoring a valid subscription resumes Cloud access subject to its server limit.

Refunds and consumer rights

You may request a full refund of your first subscription payment, including applicable tax, within 14 calendar days of that payment. Email support@vpsmon.cloud from your account address with your receipt reference; no reason is required. Do not send card details.

We will arrange the refund through the payment provider without undue delay and within 14 days of the request, to the original payment method. Bank processing can take additional time. The first-payment guarantee does not automatically apply to renewal payments or provide partial-period refunds. Contact us about mistaken charges or other payment problems.

Any mandatory withdrawal, cancellation, refund, or other consumer rights remain unaffected. Stripe/Link may also grant refunds under its merchant-of-record terms, including in circumstances covered by its payment-support policy. This is separate from the app's own refund policy.